Refunds & Returns
Returns for a refund or exchange will be granted if the item is deemed faulty or defective, given the item is returned within 14 days of the customer receiving the item, as defined in Australian Consumer Law.
The Melbourne Knitter reserves the right to deny returns or exchanges for such reasons as change of mind, wrong size or not liking the style or colour choice.
Please use the size descriptions, product descriptions and customer reviews when choosing an item. Detailed and specific information is included in the product descriptions.
If you feel you have received a faulty or damaged item, please get in contact via one of the methods listed in our 'Contact Us' page.
Please refer to our care guides for washing instructions.